Privacy Policy — lakiwn Casino

This Privacy Policy ("Policy") is issued by lakiwn ("lakiwn Casino", "we", "us", "our") and governs the collection, use, storage, disclosure, and protection of personal data provided by or collected from users ("Player", "you", "your") of the website lakiwn.net and all associated mobile, desktop, and platform interfaces.

This Policy is effective as of January 2026 and complies with the requirements of the Data Privacy Act of 2012 (Republic Act 10173), its Implementing Rules and Regulations, and the relevant issuances of the National Privacy Commission (NPC) of the Philippines. Where applicable, this Policy also reflects best practices aligned with internationally recognised data protection frameworks.

By registering an account on lakiwn Casino, making a deposit, participating in any game or promotion, or otherwise accessing or using our platform in any capacity, you acknowledge that you have read this Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree to the terms of this Policy, please discontinue use of the platform immediately and contact us to close your account.

lakiwn Casino collects the following categories of personal data, depending on how you interact with our platform:

We do not collect sensitive personal information beyond what is strictly necessary for age verification, identity verification, and compliance with applicable Philippine gaming regulations. We do not collect biometric data, health records, or religious or political beliefs.

lakiwn Casino collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting customer support, or responding to surveys and promotions.
• Automated collection: Technical and usage data collected automatically through cookies, web beacons, server logs, and similar tracking technologies when you access or browse the lakiwn Casino platform.
• Third-party sources: Identity and address verification data from third-party KYC service providers; fraud and AML screening data from compliance partners; payment confirmation data from GCash, Maya, and banking partners.
• Publicly available sources: Where permitted by law, we may supplement your profile with publicly available information to assist in identity verification or fraud prevention.

lakiwn Casino uses the personal data we collect for the following purposes:

• Account management: Creating, verifying, maintaining, and securing your lakiwn Casino player account.
• Identity and age verification: Confirming that you are 21 years of age or older and that you are who you say you are, in compliance with PAGCOR requirements.
• Payment processing: Facilitating deposits and withdrawals in PHP through GCash, Maya, BPI, BDO, Metrobank, and other accepted payment channels.
• Regulatory compliance: Meeting our obligations under Philippine gaming regulations, AML (Anti-Money Laundering) law, and PAGCOR licensing conditions.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent transactions, account takeovers, multi-accounting, and other prohibited activity.
• Customer support: Responding to your enquiries, resolving disputes, processing complaints, and improving support quality.
• Personalisation: Tailoring your gaming experience — including game recommendations, bonus offers, and promotional communications — based on your preferences and play history.
• Platform improvement: Analysing aggregate usage data to improve game performance, user interface design, and overall platform quality.
• Responsible gaming: Monitoring play patterns to identify potential problem gambling behaviour and to enable the delivery of responsible gaming tools.
• Legal proceedings: Establishing, exercising, or defending legal claims in the event of a dispute.

Under the Data Privacy Act of 2012, lakiwn Casino processes your personal data on one or more of the following lawful bases:

• Consent: Where you have given us clear, informed consent to process your data for a specific purpose — for example, receiving promotional communications. You may withdraw consent at any time by contacting [email protected].
• Contractual necessity: Processing that is necessary to perform the contract between you and lakiwn Casino — principally the operation of your player account, processing of deposits and withdrawals, and delivery of gaming services.
• Legal obligation: Processing required for lakiwn Casino to comply with applicable Philippine law, including PAGCOR licensing requirements, Anti-Money Laundering Act obligations, and National Privacy Commission directives.
• Legitimate interests: Processing for purposes of fraud prevention, security monitoring, platform analytics, and responsible gaming detection — where these interests are not overridden by your own data protection rights.

lakiwn Casino does not sell your personal data to any third party. We may share your personal data with the following categories of recipients only to the extent necessary and with appropriate data protection safeguards in place:

• Payment service providers: GCash (Mynt), Maya (PayMaya Philippines), GrabPay, BPI, BDO, Metrobank, and other payment partners — for the purpose of processing your deposits and withdrawals.
• KYC and identity verification providers: Third-party providers contracted to assist with document verification and identity confirmation as required by PAGCOR and AML regulations.
• Game providers: Licensed game developers and studios whose titles are hosted on the lakiwn Casino platform may receive anonymised usage data for game performance and fairness auditing purposes.
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, law enforcement agencies, and courts — where we are legally required to disclose information.
• IT and security service providers: Cloud hosting, data storage, cybersecurity, and fraud prevention vendors who process data on our behalf under strict data processing agreements.
• Professional advisers: Legal counsel, auditors, and accountants — subject to professional confidentiality obligations.

All third parties who process personal data on lakiwn Casino's behalf are required to sign Data Processing Agreements and are contractually prohibited from using your data for any purpose other than the specific service they provide to us.

lakiwn Casino uses cookies and similar tracking technologies to operate the platform, enhance your experience, and gather analytics. A cookie is a small text file placed on your device when you visit our website. The cookies we use fall into the following categories:

• Essential cookies: Required for the platform to function — including session management, login authentication, and security tokens. These cannot be disabled without breaking core platform functionality.
• Functional cookies: Remember your preferences such as language settings, display options, and responsible gaming tool configurations.
• Analytics cookies: Collect anonymised data about how players navigate and use the platform, enabling us to improve performance and user experience. No personally identifiable information is stored in analytics cookies.
• Security cookies: Help us detect and prevent fraudulent access, bot activity, and suspicious login patterns.

You may manage your cookie preferences through your browser settings. Note that disabling essential cookies will impair your ability to access account-specific features. lakiwn Casino does not use third-party advertising or retargeting cookies.

lakiwn Casino retains personal data for the periods set out below, after which data is securely deleted, anonymised, or archived in accordance with applicable law:

Where a legal hold is placed on data — for example due to an active investigation or legal proceedings — the relevant data will be retained until the hold is lifted, regardless of the standard retention period.

lakiwn Casino implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:

• Encryption in transit: All data transmitted between your browser and the lakiwn Casino platform is encrypted using TLS 1.2 or higher.
• Encryption at rest: Sensitive data — including KYC documents, financial records, and account credentials — is encrypted at rest in our secure data storage environment.
• Access controls: Personal data is accessible only to authorised personnel on a strict need-to-know basis. Role-based access controls are enforced across all internal systems.
• Multi-factor authentication: Sensitive internal systems are protected by multi-factor authentication for all staff and administrator accounts.
• Penetration testing: lakiwn Casino engages qualified security professionals to conduct regular penetration testing and vulnerability assessments of our platform infrastructure.
• Incident response: We maintain a documented data breach response plan. In the event of a breach affecting your personal data, we will notify you and the National Privacy Commission in accordance with the timelines prescribed under Republic Act 10173.

lakiwn Casino is strictly an adult gaming platform. In accordance with Philippine law and PAGCOR guidelines, access to the platform is limited to individuals who are 21 years of age or older. We do not knowingly collect personal data from any person under the age of 21.

During the registration process, players are required to confirm their date of birth and agree to the age restriction. KYC verification — which requires submission of a government-issued photo ID — is used to confirm that the age declaration is truthful. Any account discovered to belong to a player under 21 will be immediately suspended, all associated personal data will be reviewed, and any deposits will be returned to the verified payment source.

If you are a parent or guardian and believe that a minor in your care has registered an account on lakiwn Casino, please contact us immediately at [email protected] so we can investigate and take appropriate action without delay.

As a data subject under the Data Privacy Act of 2012, you have the rights described in the Your Rights section above. To exercise any of these rights, please follow this process:

1. Send an email to [email protected] with the subject line "Data Subject Request — [Your Right]" (e.g., "Data Subject Request — Right of Access").
2. Include your full registered name, registered email address, and a description of the specific right you wish to exercise and the data concerned.
3. We may ask you to verify your identity before processing the request to ensure that data is not disclosed to or acted upon by an unauthorised person.
4. We will acknowledge your request within 72 hours and provide a substantive response or fulfil the request within the timelines required by Republic Act 10173 (generally within 15 business days).

If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines at privacy.gov.ph (plain text — external site, not linked here).

Certain service providers engaged by lakiwn Casino — such as cloud infrastructure providers, KYC verification platforms, and game studios — may process your personal data outside of the Philippines. When such cross-border transfers occur, lakiwn Casino ensures that appropriate safeguards are in place to maintain the same level of data protection required under Philippine law.

Safeguards may include data processing agreements incorporating the standard contractual clauses approved by the National Privacy Commission, adequacy assessments of the recipient country's data protection framework, or other legally recognised transfer mechanisms as permitted under Republic Act 10173.

By using the lakiwn Casino platform, you acknowledge and consent to the transfer of your personal data to third-party service providers outside the Philippines where necessary, subject to the safeguards described in this section.

lakiwn Casino reserves the right to update or amend this Privacy Policy at any time. Changes may be made to reflect updates in Philippine data protection law, changes in our data processing activities, new regulatory requirements from PAGCOR or the National Privacy Commission, or improvements to our privacy practices.

When we make material changes to this Policy, we will notify you by posting a prominent notice on the lakiwn Casino platform and, where we hold a valid email address for you, by sending a notification to your registered email address. The updated Policy will indicate the revised effective date at the top of the document.

Your continued use of the lakiwn Casino platform after a revised Policy has been posted constitutes your acceptance of the updated terms. If you do not agree with the changes, please discontinue use of the platform and contact us to close your account before the effective date of the revised Policy.

lakiwn Casino has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with this Privacy Policy and the Data Privacy Act of 2012. If you have any questions, concerns, or requests relating to this Policy or the processing of your personal data, please contact us through the following channels:

• General Support & Data Requests: [email protected]
• Subject Line for Data Requests: "Data Subject Request — [specify right]"
• Support Hours: 24/7 Live Support, Philippine Standard Time (PST)
• Platform: lakiwn.net — serving Filipino players across Manila, Cebu, Davao, Quezon City, Makati, and beyond

We are committed to resolving all privacy-related concerns fairly and promptly. If you remain dissatisfied after contacting us, you may escalate your complaint to the National Privacy Commission of the Philippines.